Thank you for visiting the Europa web site. Europa Pet Foods Ltd. provides you with access to this site and sells pet food to you subject to the Terms & Conditions set out on this web page.
Please read these conditions carefully before using this web site. By using this web site and / or placing orders using it you are agreeing to be bound by these conditions.
If you wish to contact us, we recommend that you either use the Contact Us web page or telephone us on our Local Rate telephone number 0845 658 0987 as this will enable us to provide you with the promptest response.
Alternatively you can fax us on 0870 125 7539 or write to us at:
Europa Pet Food Ltd. 1 Bowden Way Failand Bristol BS8 3XA
We aim to respond to general e-mail, telephone, faxed and written queries within one working day of receipt.
If we receive a specific complaint, we will consider the nature of the complaint and investigate and will respond to you formally within 21 days of receipt giving you the result of our enquiries and the actions we propose to take to address it.
There are three sections to our Conditions of Use & Sale – for convenience these have been placed on separate web pages for your review:
The full set of Conditions for Use & Sale can be viewed as a PDF here. 
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The Europa web site is controlled by Europa Pet Foods Ltd. a company registered in England & Wales. Because this web site is published on the World Wide Web / Internet it is accessible from other countries and jurisdictions. As each of these places has laws that may differ from those in England, and as you and Europa both benefit from establishing a predictable legal environment in which to operate, by using the site you and Europa agree that all matters arising from and relating to the use of the site, including these conditions and any orders placed with Europa through this site, will be governed by and construed in accordance with the laws of England and Wales. If you choose to access this site from locations other than England and Wales, you are also responsible for complying with any local laws that may apply to you.
